We're here to help you get the most out of DocSafe. Find answers below or reach out to us directly.
Q: How do I add a document? Tap the + button on the home screen. Enter the document name, select a category, and attach files using your camera, gallery, or by importing a PDF.
Q: How do I enable app lock? Go to Settings → App Lock and toggle it on. You'll be asked to set a 4-digit PIN. You can also enable biometric unlock (fingerprint / Face ID) if your device supports it.
Q: I forgot my PIN. What do I do? Uninstall and reinstall the app. If you had cloud backup enabled, sign in with the same phone number and restore your data. If not, local data will be lost.
Q: How does cloud backup work? Go to Settings → Backup & Sync and tap backup. Your documents and files are uploaded to a secure cloud server linked to your phone number. Backup is manual — it only happens when you trigger it.
Q: How do I restore my data on a new phone? Install DocSafe, sign in with the same phone number, and your backed-up data will be restored automatically.
Q: Can I use the app without signing in? Yes. Tap Skip on the login screen. However, cloud backup will not be available without an account.
Q: What file types are supported? DocSafe supports images (JPEG, PNG, WebP, GIF) and PDF files.
Q: How do I delete my data? See our Data Deletion Policy for detailed instructions.
If you can't find the answer you're looking for, reach out to us:
Email: [[email protected]] Response Time: Within 48 hours
When contacting support, please include: